K17 Security is hiring a Security Supervisor!
Reporting directly to the company CEO, this is a brand new position, serving as the right hand of the CEO to maintain standards of excellence as the company grows and operations become more complex.
The ideal candidate is action-oriented and responsive, able to balance having a plan and being prepared with adjusting to the needs of the moment. As a leader in a security company, it is critical to be calm under pressure and to operate with utmost integrity and transparency, taking ownership for decisions (including mistakes and their resolutions).
Position Summary:
The Security Supervisor is the tactical day-to-day leader. The role is responsible for the direct supervision of security team members, ensuring 100% post coverage, and maintaining expected standards. The role is a balance of administrative duties (scheduling, reporting) and active fieldwork, including site visits or posts as needed.
As the company grows, this position may evolve into a more senior Operations Supervisor or Security Operations Manager role, with responsibility for additional supervisors and sites.
Job Details:
Full-time, Exempt
Reports to: CEO/Owner
Direct Reports: Security and Fire Watch (mix of FT/PT/temp)
May require some nights and weekends to support on-site teams
Work shift/hours can be flexible as long as responsibilities are met
Company-branded vehicle provided
Why Join K17 Security Services?
As an independently owned and operated small business, K17 leverages local knowledge, expertise, and resources to provide personalized security solutions tailored to our clients’ unique needs. Each assignment is not just a job, it’s an opportunity to keep our community safe. At the end of the day, true security isn’t just about defense—it’s about service.
We protect a wide variety of clients—including large corporations, government officials, and public safety (events, fire watch, off-duty police, etc.). For each assignment, our approach is not just to provide the illusion of security, but to be proactive risk mitigators—detecting and deterring potential disruptions and raising the bar in security standards.
Essential Functions:
Team Management: Ability to lead day-to-day operations through interaction, provide coaching and guidance to team members on a daily basis, including scheduling, licensing, and other concerns.
Operational Response: Ability to react immediately to alarms and emergencies. Rapid movement to incident sites and the ability to remain calm and decisive under high stress.
Effective Communication: Must clearly speak, read, and write English to issue commands during emergencies, document detailed legal reports, and interface with law enforcement and emergency responders.
Situational Awareness: Constant observation of the environment to detect subtle signs of danger, unauthorized access, or safety hazards using both direct vision and CCTV.
Access Control: Physically managing entry points, walking perimeters and properties, standing for extended periods, walking up and down steps, and walking distances for extended time frames.
Use of Force Readiness: Ability to and strictly adhere to the Use of Force Guidelines and use a firearm safely.
Key Responsibilities:
1. Leadership & Operations
- Day to Day: Supervise and support a team of security guards, providing real-time direction, coaching, and guidance to ensure every post runs according to standards.
- Schedule Management: Build and maintain weekly staff schedules. Manage call-outs, time-off requests, and emergency coverage to ensure there are no open posts.
- Site Integrity: Conduct regular, random site inspections and post checks to verify officer alertness, uniform compliance, and adherence to Post Orders.
- Client Liaison: Serve as the point of contact for clients. Handle immediate service requests and de-escalate concerns, alert the CEO as needed.
2. Hiring, Onboarding & Training
- Talent Selection: Conduct field interviews with candidates to assess operational fit, demeanor, and reliability. Provide “Hire/No-Hire” recommendations to the CEO.
- Onboarding: Lead the on-site onboarding process for new hires. Ensure they have their uniform, know and have reviewed SOPs, understand the post orders, and feel welcomed.
- Field Training: Train and oversee new guards on site-specific protocols, safety hazards, and emergency procedures. Sign off on their readiness before leaving them unsupervised.
3. Standards & Compliance
- Performance Management: Monitor performance, provide feedback, document performance concerns, and escalate serious problems to the CEO/HR.
- Compliance: Ensure all K17 policies and Standards are followed by team members.
- License: Verify guard licensing as needed or directed and take necessary action if a valid license isn’t available. Provided sponsorship documentation, monitored the timing of guard licensing, and ensured all requirements were completed within mandated timeframes for each state.
4. Incident Response & Administration
- Emergency Response: Respond and assume leadership to critical incidents. Direct the team, secure the scene, and interface with First Responders.
- Reporting: Write, review, and approve reports for accuracy and detail before submission.
- Payroll Accuracy: Verify, approve, and submit timecards and attendance records weekly to ensure accurate payroll processing.
Qualifications
- Five or more years of armed security experience as a police officer, military, or similar role, with at least 1 year in a supervisory capacity preferred.
- Must possess, or be eligible to obtain, all state-required Armed Security Guard and/or Handgun Carry permits. Must maintain renewals through entire employment.
- Ability to train and mentor security team members.
- Demonstrated reliability and work ethic, with a track record of dependable attendance and punctuality.
- Alignment with K17’s Mission, Vision, and Values.
- Ability to plan schedules, juggle competing coverage needs, and solve problems quickly under time pressure.
- Clear, professional communication skills, both verbal and written.
- Ability to build trust and credibility with both front‑line team members and client contacts.
- Microsoft Office (scheduling software, spreadsheets, emails, chats, and incident report templates).
- Ability to work a flexible schedule, including evenings, nights, weekends, and on‑call coverage.
- Valid driver’s license with a clean record required.
Physical Requirements
- Standing/Walking: Must be able to stand, walk, and patrol on foot for up to 90% of a shift (8–12 hours), on various surfaces (concrete, stairs, uneven terrain).
- Lifting/Carrying: Ability to lift and carry up to 50 lbs occasionally.
- Mobility: Must be able to climb stairs rapidly, run short distances for emergencies, crouch, kneel, and bend.
- Sensory: Vision correctable to 20/20 with normal depth perception. Ability to hear alarms and radio transmissions in noisy environments.
- Environment: Work is performed indoors and outdoors in all weather conditions (rain, snow, heat).
K17 Office Location:
168 W Main St #564,
New Market, MD 21774
17 Security Services is an Equal Opportunity Employer
Interested in Applying?
IHN HR is exclusively managing recruitment for this position.
All qualified individuals may submit a resume and letter of interest with the subject: K17 Security post to:
Tina Stoltzfus, HR Business Partner