The Church of Jesus Christ of Latter-day Saints
* Store Associate Leadership
* This role serves to lead, manage, and mentor store associates, who are
disadvantaged for myriad reasons including those with barriers to employment.
The Supervisor, Retail Operations leads the critical functions of developing
store associates to find and gain meaningful employment and to coordinate
vocational rehabilitation counseling needs with Development Counseling
Services. Success is determined by store associate outplacement, staffing,
and maintaining operational excellence.
* Store Operations
* The Supervisor, Retail Operations leads operation functions training and
development of store associates, store openings and closures, and performance
management. Interfaces with public to drive customer satisfaction, sales, and
lead successful interaction with store associates and customers.
RESPONSIBILITIES
Associate stewardship:
* Lead and supervise 12-25 store associates who may have a wide range of
disabilities or other circumstances that are a barrier to achieving
self-reliance.
* Schedule and coordinate store associate plan of care with Development
Counseling Services.
* Implement behavior management techniques with associates to drive performance
including de-escalation strategies.
* Manage store associate training program including schedule, time management
and soft skills.
* Leads store associate team in areas including retail sales and merchandising,
complex warehouse operations, and the logistics of a donation center.
* Schedule and manage the balance of advanced skills training and operations
for store associates.
* Manage and coordinate vocational plan for each associate in concert with
Development Counseling Services.
* Maintain confidential database of current work and productivity behaviors for
assigned associates.
Ready-For-Work Program:
* Instruct, monitor, and provide frequent feedback to store associates related
to critical work standards including time and attendance, communication and
leadership skills, honesty, reliability, and following instructions.
* Provide weekly assessments of work behaviors and quarterly evaluations.
* Drive improvements in behavior and productivity using data from observations.
* Give crucial input to individual development plans for each associate.
* Model all Ready for Work program work behaviors, i.e., attendance,
punctuality, staying on task, work quality, work pace, etc.
Store Operations:
* Supervise retail store operations in various departments including
merchandising, inventory, and donation processing.
* Provide expertise with complex customer needs regarding policies, pricing,
and donations.
* Supervise logistics of the donation center including supplies, product flow,
staffing, heavy equipment, and customer service.
* Make immediate judgments regarding hazardous donations according to OSHA
guidelines and store policies.
* Oversee safety protocols and respond to incidents.
* Manage point-of-sale (POS) operations including cash handling, Welfare
vouchers, and processing deposits.
* Supervises teams of cashiers in cash management to ensure internal controls
compliance.
* Partner with management to ensure compliance to store standards.
People Management Responsibilities:
* Will regularly supervise the work of store associates.
* Will provide suggestions and recommendations as to hiring, firing,
advancement, promotion, or any other change of status of employees under
their supervision.
QUALIFICATIONS
Education
* Bachelor’s degree in business, education, social work, or related field. Or
an equivalent level of education and experience.
Experience
* Three years’ experience in training, education, or business settings
including retail, warehouse, or customer service operations. Or, an
equivalent level of education and experience.
* Demonstrated experience in teaching, training, and/or supervision
* Ability to regularly lift 50 pounds, walk, and stand for long periods of
time. Able to bend, twist, and climb as needed.
* Strong customer service experience and ability to interface successfully with
diverse demographics of people.
Demonstrated Skills and Abilities
* Strong written and oral communication ability.
* Ability to give clear and concise direction and follow through with delegated
assignments
* Hold direct reports accountable
* See and implement solutions to challenges
* Ability to lead and supervise team(s) of store associates who may have
barriers to employment
* Implement data-driven decisions and solutions.
* Interface with technology including computers, MS Software, and PCS/Inventory
systems.
Role Complexities
* Leading store associates successfully while managing store operations.
* Responsible to achieve key performance indicators while managing constant
store associate turnover.
* Prioritize store associate vocational plan with Development Counseling
Services while driving store operations.
* Negotiate successfully with multiple layers of management to develop and
mentor store associates and increase customer service efforts.
Church employees find joy and satisfaction in using their unique talents and
abilities to further the Lord’s work. From the IT professional who develops an
app that sends the gospel message worldwide, to the facilities manager who
maintains our buildings— giving Church members places to worship, teach, learn,
and receive sacred ordinances—our employees seek innovative ways to share the
gospel of Jesus Christ with the world. They are literally working in His
kingdom.
Only members of the Church who are worthy of a temple recommend qualify for
employment. Apart from this, the Church is an equal opportunity employer and
does not discriminate in its employment decisions on any basis that would
violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race,
national origin, color, gender, pregnancy, marital status, age, disability,
genetic information, veteran status, or other legally protected categories that
apply to the Church. The Church will make reasonable accommodations for
qualified individuals with known disabilities.
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