Refugee Case Manager

Rooted in our Christian faith, Bethany Christian Services works to ensure
children are safe, loved, and connected through family. Across 29 states, we
strengthen families, support foster care and adoption, and walk alongside
refugees with compassion. Here, living out your faith means using your gifts to
bring hope and make a lasting impact.

Working at Bethany means joining a team of dedicated professionals with diverse
skills, serving communities across the country. Together, we’re united in our
Christian mission and these shared values: We’re motivated by our faith, we
support one another, we champion justice, we pursue excellence, and we’re in it
for the long haul.  As a Refugee Case Manager, you’ll help carry this mission
forward and make a meaningful impact every day.

How Your Role Makes a Difference

* Provide culturally sensitive case management services to refugee clients
during the defined timeframe from their arrival to the United States;
* Maintain up-to-date information in client files as required by partner
organizations and Department of State;
* Ensure delivery of services as described in partner organizations’ handbook
and contractual agreement;
* Complete paperwork within appropriate time frames based on contract
guidelines;
* Attend weekly meetings with supervisor to consult on cases, and to review
case plan and direction;
* Collaborate effectively with the appropriate internal staff within Bethany
programs to coordinate the services for the clients enrolled in their
programs as well;
* Develop and maintain understanding of current refugee issues through personal
reading, attendance at related seminars, participation in related task forces
and committees, and personal involvement with refugees;
* Keep abreast of community resources and refer clients for support, as needed;
* Must be willing to complete on call duties that include time outside normal
business hours and weekends;
* Support volunteers from local community groups by providing information and
training, as needed;
* Provide transportation to clients, as needed;
* Stay abreast of all agency, federal, and state regulatory requirements
related to social services;
* Essential job responsibilities may vary based on the specific needs of each
program/department;
* May be required or asked to participate in a Bethany sponsored event;
* Complete other duties as assigned.

What Will Make You Successful

* Bachelor’s level degree in Behavioral Sciences, Human Services, or a Social
Services field from an accredited college;
* Child welfare and/or case management experience is strongly preferred;
* Bilingual: English/Arabic, French, Kinyarwanda, Swahili or other indigenous
languages for Refugee Resettlement and English/Dari, Farsi, Pashto, or other
applicable languages for Afghan program, preferred;
* Prior work experience with serving refugees, preferred;
* Sensitivity in communicating and developing cross-cultural relationships;
* Excellent verbal and written communication skills;
* Must be a team player and highly collaborative;
* Demonstrated clinical, therapeutic, and crisis intervention skills;
* Ability to work independently and exercise a high level of confidentiality;
* Must be willing and able to work a flexible schedule which may include
evening airport arrivals and weekend home visits, when necessary;
* Commitment to goals of refugee resettlement, co-sponsorship, and the program
mission;
* Must be 21 years old with a valid driver’s license with at least 3 years of
driving experience in the United States to operate a vehicle on behalf of
Bethany;
* Must also pass a Motor Vehicle Records (MVR) check and maintain a reliable
vehicle with proof of adequate insurance coverage;
* Pass a criminal history screen, including state and local child protection
agency registries;
* Subscription to and integration of the agency Statement of Faith, Mission
Statement, and Commitment to Unity.

We Invest in You

* Experience a team environment with other professionals who are motivated by
faith, support one another, pursue excellence, and are in it for the long
haul
* Access to training, professional development, and career growth
opportunities 
* Comprehensive health insurance (medical, dental, and vision)
* 403(b) retirement plan with employer match eligibility
* Generous time off (11 paid holidays, PTO Your
Way, paid parental leave, separate sick and paid absence banks) 
* Access to education reimbursement for those that qualify
* Comprehensive employee assistance and wellness program 
* Employer paid long-term disability and group term life insurance 

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