The Church of Jesus Christ of Latter-day Saints
This position is central to the missionaries’ role to ‘Invite others to come
unto Christ by helping them receive the restored gospel through faith in Jesus
Christ and His Atonement, repentance, baptism, receiving the gift of the Holy
Ghost, and enduring to the end. The Scheduling Specialist is an individual
contributor that assists with all functions and processes of the Scheduling
Office. This position is also responsible for coordinating missionary scheduling
assignments with all MTC departments, Missionary Department, and mission
presidents.
This is an at-will, fixed-term position with the potential for continuation
based on business needs and performance.
RESPONSIBILITIES
Reports to Mgr, Scheduling Services
1. Missionary Scheduling
* Assists in arranging, indexing, and documenting the incoming missionary
register and assign companion, residence, classroom, branch, and schedule for
all incoming missionaries – from 200 to 700 per week.
* Resolves all language advancement/delay changes, threesomes, and solo
missionary assignments.
* Communicates weekly scheduling assignments with all MTC departments to ensure
space management, teacher availability, and training length of stay.
* Communicates and reschedules all postponements, reassignments, language
changes, and cancellations.
2. New Missionary Intake on Mondays and Wednesdays
* Orders and prepares individual packet materials for each new incoming
missionary (nametags, ministerial certificate, schedule, etc.)
* Assists international missionaries with their medical, church support,
travel, and language needs.
* Processes senior missionaries as they arrive on Mondays and resolve and
communicate any necessary changes.
* Processes younger missionaries as they arrive on Wednesdays and resolve and
communicate any necessary changes.
* Assists with scheduling, training, and supervision of volunteers assisting
with missionary intake.
3. Walk-in Missionaries and Staff with questions.
* Resolves missionary problems with mailboxes, keys, missionary handbooks,
nametags, identification cards, and ministerial certificates.
* Processes early arrival missionaries and make necessary arrangements until
check-in.
* Assists staff and ecclesiastical leaders in scheduling classrooms, residence
halls, meeting rooms, and conference rooms.
* Assigns and instructs solo missionaries on policy and expectations.
* Updates database with corrected missionary personal information.
* Trains/Coaches student employees.
4. Missionary database and records
* Ensures the accuracy of all assignments to avoid overlap, double-scheduling,
or missed needs.
* Verifies missionary status, arrival/departure dates for MTC/mission, and
other personal data for accuracy.
* Updates individual missionary record changes as directed by the Missionary
Department, MTC Ecclesiastical leaders and MTC Training leaders.
* Maintains confidential information regarding missionary assignments,
departures, and reinstatements.
QUALIFICATIONS
Required:
* 3 years customer service and/or office experience or equivalent combination
of education and experience
* Knowledge of Microsoft Word and Microsoft Excel.
* Excellent inter-personal communications skills.
* Excellent public relations skills are required in working with missionaries,
ecclesiastical leaders, MTC departments and personnel.
* Must be able to work in a high stress environment with sensitivity to
difficult situations.
* Handle highly confidential information with discretion and professionalism.
* Must be detail-oriented and have the ability to handle multiple tasks
simultaneously.
* This position requires especially mature judgment in problem solving, in
prioritizing many simultaneous tasks, and in coordinating with multiple
departments.
* All work is time-sensitive with critical deadlines.
* To successfully perform the essential functions of the job, there may be
physical requirements which need to be met such as sitting for long periods
of time and using monitors/equipment.
Preferred:
* 4 years’ work or college experience.
* Experience with other desktop information tools.
* Ability to analyze data and run Macros in Excel.
* Familiarization with Acuity Scheduling or other scheduling programs.
Church employees find joy and satisfaction in using their unique talents and
abilities to further the Lord’s work. From the IT professional who develops an
app that sends the gospel message worldwide, to the facilities manager who
maintains our buildings— giving Church members places to worship, teach, learn,
and receive sacred ordinances—our employees seek innovative ways to share the
gospel of Jesus Christ with the world. They are literally working in His
kingdom.
Only members of the Church who are worthy of a temple recommend qualify for
employment. Apart from this, the Church is an equal opportunity employer and
does not discriminate in its employment decisions on any basis that would
violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race,
national origin, color, gender, pregnancy, marital status, age, disability,
genetic information, veteran status, or other legally protected categories that
apply to the Church. The Church will make reasonable accommodations for
qualified individuals with known disabilities.
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