Baptist
Job Summary
Provides pharmacy consulting services to customers regarding the effective usage
of medications, awareness with drug interactions and offering preventive
healthcare services. Responsible for ensuring the proper dispensation, review
and verification of prescribed medications within regulatory guidelines, company
policies and procedures.Supports the efficient workflow of the pharmacy and
assists the pharmacy manager in identifying ways to optimize pharmacy
financials, inventory management and enhance customer experience.Reviews and
interprets prescriptions to ensure safety, efficacy and appropriateness.
Contacts and confers with physicians regarding any irregularities. Maintains
compliance with all regulatory requirements.
Responsibilities
* Engages customers and patients by greeting them and offering assistance with
products and services. Resolves customer issues in a timely manner and
answers questions to ensure a positive customer experience.
* Models and shares customer service best practices with all team members to
deliver a distinctive and delightful customer experience, including
interpersonal habits (e.g., greeting, eye contact, courtesy, etc.)
* Develops strong relationships with most valuable customers by anticipating
customer needs and proactively offering services.
* Counsels patients and answers their questions regarding usage of medicine,
side effects, interactions, contraindications, patient information privacy,
generics, less expensive medicines, over-the-counter products, and refers to
medical provider as needed to ensure medication is taken correctly, health
needs addressed, and satisfaction with service.
* Performs pharmacist tasks including drug therapy reviews, verification, and
medication management. Reviews, interprets, and accurately dispenses
prescribed medications when necessitated by workload.
* Ensures the pharmacy operates in accordance to regulations, company policies
and standards. Assists pharmacy manager with establishing procedures that
promotes the efficient workflow of the pharmacy including assigning roles,
coordinating activities, and soliciting employee suggestions. Responsible for
the opening and closing of the pharmacy and shift change duties.
* Ensures the use of all elements of the Good Faith Dispensing policy in
conjunction with state and federal controlled substance laws when filling
prescriptions. The Product Review/Retail Fill Process Pharmacist has the
ultimate responsibility for ensuring that the elements of Good Faith are
present.
* Maintains current knowledge of EPIC and proposes and implements enhancements
to further promote productivity.
* Ensures the accurate processing of insurance claims to resolve customer
issues and prevent payment rejections. Follows-up with insurance companies as
well as medical providers and participates in 3rd party audit.
* Follows-up with medical providers’ offices to clarify prescribed medications,
dosages, refills, interactions and allergies to suggest alternative
medications, and answer medical provider questions.
* Performs retail, clinical, and wellness services such as diabetes awareness
and other preventive healthcare services.
* Develops and maintains good relationships with local medical community
including physicians, nurses, and other health care providers. Participates
in community outreach activities to promote the pharmacy business and further
enhance growth opportunities.
* Assists the Pharmacy Manager with staff hiring and training. Reinforces the
direction of Pharmacy Manager in staff performance by coaching and providing
constructive feedback, monitoring customer service, and fostering employee
development.
* Promotes teamwork and motivates team members by establishing expectations,
monitors and recognizes progress, and fosters a shared vision.
* Maintains current knowledge and skills related to pharmacy and healthcare by
reading pharmacy-related journals, company publications, and communications.
Maintains awareness of developments in retail and management and pursues best
practices that would enhance performance.
* Obtains necessary certifications, education credits, and Healthstream
training
* Seeks professional development by monitoring one’s performance, solicits for
constructive feedback, and leverages pharmacy manager and store manager as
mentor and coach
* Provides information or knowledge on other drugs or pharmaceuticals as
appropriate.
* Interprets prescribing provider’s instructions and fills prescriptions as
ordered and according to organizational policies. Reviews and verifies dosage
or other instructions as needed. Ensures that controlled or hazardous
substances are appropriately handled. Manages inventory and maintains
financial records.
* Provides training and guidance to pharmacy interns throughout course of their
work and monitoring their performance.
* Takes patient history as required; making initial clinical tests or
assessments and referring patient to appropriate practitioners.
* Manages medication orders, including age-specific considerations to ensure
medication safety (i.e., processing, preparation and dispensing).
* Participates in pharmacotherapeutic plan processes.
* Manages own pharmacy practice effectively.
* Supervises and directs healthcare team members.
* Contributes to goals, programs, and report cards for
unit/department/hospital.
* Provides drug information.
* Provides education.
* Participates actively on inter and intra-departmental committees.
* Maximizes safety and efficiency through appropriate use of automation.
* Completes assigned goals.
Specifications
Experience
Minimum Required
Preferred/Desired
* One year of retail pharmacy experience.
Education
Minimum Required
* Bachelor of Science (B.S.) or Doctor of Pharmacy (Pharm.D.).
Preferred/Desired
Training
Minimum Required
Preferred/Desired
* BLS and/or ACLS certification, advanced post-graduate training or equivalent
clinical experience.
Special Skills
* Computer literacy, interpersonal skills, general clinical awareness.
Minimum Required
* Basic computer literacy and communication skills. Cognitive ability to
interpret and understand written medication orders and reference materials;
accuracy and attention to detail required.
Preferred/Desired
* Advanced computer order entry literacy, Microsoft Office applications,
clinical experience. High-level cognitive ability to interpret and understand
written medication orders and reference materials.
Licensure
* Current, active, unrestricted pharmacy licensure for appropriate state or
eligibility for licensure. Must acquire licensure within 120 days of hire
date.
Minimum Required
* PHARMACIST-FOR APPROPRIATE STATE
Preferred/Desired
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