Pathways Resident Manager – Part-Time

Description
Part-time position to work Saturdays and Sundays 10:00 AM-6:00 PM every other weekend (16 hours per weekend).

Application Instructions: Only job applications submitted online will be accepted. Applications will be accepted until the position is filled.

Organization: Greensboro Urban Ministry provides opportunities for housing solutions, safe shelter, food, and support services year-round for residents of the greater Greensboro community. Founded in 1967, Greensboro Urban Ministry is a 501(c)3 non-profit organization serving Guilford County, North Carolina.

Our Mission: To express the love of God to our neighbors in need by offering food, shelter, and solutions.
Our Vision: Stable lives for our neighbors.
Our Core Values:
We welcome all through an open door where neighbors can connect, serve, and grow.
We love our neighbors with compassion, recognizing that no individual is greater than another.
We inspire people to initiate personal change while meeting them where they are.
We understand that sometimes hope is the ultimate gift.
We value the resources entrusted to our care, and we steward them carefully.
We believe our community is strongest when nonprofits, faith communities, government, and neighbors work together.
To learn more, visit Greensboro Urban Ministry’s website.

Job Title: Pathways Resident Manager
Program/Department: The Pathways Center
Reports to: Director of Pathways
FLSA Status: Part-Time, Hourly, Non-Exempt
Supervisory Responsibility: None
Work Schedule: Saturdays and Sundays 10:00 AM-6:00 PM, every other weekend (16 hours per weekend).
Pay Rate: $16.00/Hour

Position Summary: The Pathways Resident Manager oversees the Pathways Center on nights, weekends, and/or holidays, to including the supervision of residents, activities, and property.

Essential Functions:
Supervise residents during assigned shifts while promoting a safe, respectful, and supportive environment.
Monitor the safety and security of the shelter, residents, staff, volunteers, and visitors.
Conduct routine walkthroughs of the facility and grounds to ensure cleanliness, safety, and compliance with shelter policies.
Enforce shelter rules, policies, and procedures consistently and respectfully.
Respond promptly and professionally to resident concerns, conflicts, behavioral issues, and emergencies using trauma-informed and de-escalation techniques.
Complete shift reports, incident reports, maintenance requests, and other required documentation accurately and before the end of each shift.
Communicate significant resident concerns, incidents, and facility issues to the Shelter Director and Case Management staff.
Assist with meal service, donations, inventory, and other daily shelter operations as assigned.
Welcome and assist volunteers, community partners, and visitors while ensuring compliance with agency policies.
Maintain resident confidentiality and uphold ethical and professional standards at all times.
Follow all agency safety procedures, including fire, medical, severe weather, and emergency response protocols.
Provide accurate information about shelter services, community resources, and agency programs within the scope of the position.
Refer callers to appropriate community agencies and resources when services are unavailable or outside of the shelter’s scope.
Other Functions:
Accept donations to Pathways.
Clean the Manager’s Apartment prior to going off duty.
Other duties as the Director of Pathways may deem necessary.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Equipment Used:
Telephone, computer, copier, fax, vacuum cleaner.
Working Conditions:
Indoor shelter environment.
General office environment and exposure to computer screens.
Requirements
Education and Experience Requirements:
High school diploma or equivalent required.
Experience in the human services field preferred.
Other Requirements:
Speaking, standing, sitting, walking, writing, problem solving, carrying, reaching, lifting, bending, pushing/pulling, squatting, and patience.
Key Competencies:
Organization and customer service skills.
Equal Opportunity Employer: Greensboro Urban Ministry is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation based on the following protected classes: age (40 and over), race, religion, color, national origin, gender, sex, sexual orientation (including transgender status, gender identity or expression), physical or mental disability, genetic information, marital status, AIDS/HIV status, possession of sickle cell trait or hemoglobin C trait, military service, veteran status, or any other status protected by federal, state, or local laws.